Debit Card Services & Support
Debit Card Management Tool
Use the debit card controls found in Digital Banking to temporarily lock your card or set alert preferences, spending limits, or restrictions based on location, merchant type, or transaction type. You can also set travel notices to be sure you can use your card when traveling to your destination.
New Debit Card Activation
Call our card service center at 844-228-9520, option #1 to activate your debit card for immediate use.
Debit Card PIN Updates
Call our card service center at 888-891-2435, option #1 to change the Personal Identification Number (PIN) for your debit card.
Lost or Stolen Debit Card
During normal business hours: Contact us immediately at 262-363-6500.
After normal business hours: Call the Lost/Stolen Card Service Center at 1-888-297-3416, option #2.
Debit Card Fraud
Call our card service center at 855-293-2456 to report suspected fraud on your debit card.
Daily Spending Limit Increase
You can request a temporary increase to your daily spending limit by contacting us at 262-363-6500.
If you plan to use your debit card while traveling, please contact us at 262-363-6500. We will remove any transaction restrictions that may impact your destination. You can also set travel notices yourself using the Card Management tool in Digital Banking.
Debit Card Security
Learn how to sign up for fraud detection services and check current transaction restrictions on the Debit Card Security page.
Credit Card Services & Support
Credit Card Account Access
Log in to the Elan Cardmember Service site to view activity on your Citizens Bank Credit Card.