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Online Banking

Debit Card Services & Support

Debit Card Management Tool

Use the debit card controls found in Digital Banking to temporarily lock your card or set alert preferences, spending limits, or restrictions based on location, merchant type, or transaction type. You can also set travel notices to be sure you can use your card when traveling to your destination.

New Debit Card Activation

Call our card service center at 844-228-9520, option #1 to activate your debit card for immediate use.

Debit Card PIN Updates

Call our card service center at 888-891-2435, option #1 to change the Personal Identification Number (PIN) for your debit card.

Lost or Stolen Debit Card

During normal business hours: Contact us immediately at 262-363-6500.
After normal business hours: Call the Lost/Stolen Card Service Center at 1-888-297-3416, option #2.

Debit Card Fraud

Call our card service center at 855-293-2456 to report suspected fraud on your debit card.

Daily Spending Limit Increase

You can request a temporary increase to your daily spending limit by contacting us at 262-363-6500.

Travel Notification

If you plan to use your debit card while traveling, please contact us at 262-363-6500. We will remove any transaction restrictions that may impact your destination. You can also set travel notices yourself using the Card Management tool in Digital Banking.

Debit Card Security

Learn how to sign up for fraud detection services and check current transaction restrictions on the Debit Card Security page.

Credit Card Services & Support

Credit Card Account Access

Log in to the Elan Cardmember Service site to view activity on your Citizens Bank Credit Card.