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At Citizens Bank, we strive to provide the best possible banking experience to each one of our customers. We want to hear how we're doing! Please share your experience with a review on Facebook, Google, or Yelp. Or, you can complete the form below to rate our service.
Excellence in customer service is the cornerstone of our business, and we recognize our team members for demonstrating the following behaviors:

Friendly and Courteous
Greet and acknowledge each and every customer with a smile

Demonstrate pride in daily tasks and assignments seeing them through to completion

To community involvement, overall customer satisfaction and increasing shareholder value

Understand clients' needs to provide the best financial solution

Act as our customers' trusted advisor by providing attentive, consultative service

Consistently provide a superior customer experience by exceeding expectations

Accurate transactions, prompt service, and resolution of issues in a timely manner and to the customer's satisfaction

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Employee Service

Which behavior did the employee best exemplify?

Overall Service

Please rate our Overall Service based on recent experiences you've had in the branch you use most frequently.
Please rate the overall performance of the bank.
Based on these experiences, would you be likely to purchase additional products from the bank in the future?
Based on these experiences, would you recommend the bank to a friend or family member?

Your Information

Thank you for your feedback!

We value your feedback to help improve our services and facilities.