At Citizens Bank, we strive to provide the best possible banking experience to each one of our customers. We want to hear how we're doing! Please share your experience with a review on Facebook, Google, or Yelp. Or, you can complete the form below to rate our service.
Excellence in customer service is the cornerstone of our business, and we recognize our team members for demonstrating the following behaviors:
Friendly and Courteous
Greet and acknowledge each and every customer with a smile
Ownership
Demonstrate pride in daily tasks and assignments seeing them through to completion
Commitment
To community involvement, overall customer satisfaction and increasing shareholder value
Understanding
Understand clients' needs to provide the best financial solution
Service
Act as our customers' trusted advisor by providing attentive, consultative service
Excellence
Consistently provide a superior customer experience by exceeding expectations
Deliver
Accurate transactions, prompt service, and resolution of issues in a timely manner and to the customer's satisfaction