Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,download Adobe® Acrobat Reader.
Online Banking
At Citizens Bank, we strive to provide the best possible banking experience to each one of our customers. We want to hear how we're doing! Please share your experience with a review on Facebook, Google, or Yelp. Or, you can complete the form below to rate our service.
 
Excellence in customer service is the cornerstone of our business, and we recognize our team members for demonstrating the following behaviors:
 

Friendly and Courteous
Greet and acknowledge each and every customer with a smile

Ownership
Demonstrate pride in daily tasks and assignments seeing them through to completion

Commitment
To community involvement, overall customer satisfaction and increasing shareholder value

Understanding
Understand clients' needs to provide the best financial solution

Service
Act as our customers' trusted advisor by providing attentive, consultative service

Excellence
Consistently provide a superior customer experience by exceeding expectations

Deliver
Accurate transactions, prompt service, and resolution of issues in a timely manner and to the customer's satisfaction

* Required

Employee Service


Which behavior did the employee best exemplify?

Overall Service


Please rate our Overall Service based on recent experiences you've had in the branch you use most frequently.
Please rate the overall performance of the bank.
Based on these experiences, would you be likely to purchase additional products from the bank in the future?
Based on these experiences, would you recommend the bank to a friend or family member?

Your Information


Thank you for your feedback!

We value your feedback to help improve our services and facilities.