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Online Banking

This is how you do it.


Looking for step-by-step instructions on how to complete tasks in Digital Banking? You've come to the right place. 

New Digital Banking initial log-in

Log in for the first time using directions found on our Digital Banking Upgrade Information Hub.


Create an internal transfer

You can create one-time transfers, future-dated transfers, and recurring transfers between Citizens Bank accounts.

1. Select an option.
    • Select Transfers from the main menu, then select Make a transfer (above the calendar), or
    • Select Transfer in the quick actions section of the dashboard.
2. Select the account you want to transfer funds from, and then select an account for the destination (the 'To' account).
 
3. Enter the transfer amount.
 
4. Follow the steps for what you want to do:


  I want to:
  Steps:
  Create a one-time, immediate transfer     Select Submit.
  Create a one-time, scheduled (future-dated) transfer 
  1. Select More options.
  2. Leave Frequency set to the default 'Once'.
  3. Select the Date field.
  4. Select a date for the transfer if you want something other than 'Soonest available'.  
  5. Select Submit.
  Create a recurring transfer
  1. Select More options.
  2. Change the Frequency field.
  3. Select a date for the repeating transfer to start.
  4. Select Submit.
 
TIP: If your transfer is an immediate, internal transfer, you can add a memo note by selecting More options and completing the Memo field.

Add an account for external transfers

Add accounts from other financial institutions to transfer money to and from those accounts.

1. Select Transfers from the main menu.
 
2. Select '+ External account' from the Transfers screen.
 
3. When prompted for your password, enter it and select Submit.
 
4. Complete the Account name, Routing no., Account no., and Account type fields on the Add external account screen. The 'Account name' is a title you choose to give the account.


The Add external account screen with Account name, Routing no., Account no., and Account type fields.

5. Select Submit.
 
6. If the account is eligible to send inbound transfers, a message appears saying that two small deposits have been sent to the account and will arrive in 3-5 days.

7. Select OK.
 
8. Verify your deposit amounts to activate external transfers.
 

View statements or other documents

1. From the Dashboard or Accounts section from the main menu, select an account.
 
2. Select Documents.
 
3. Select an account from the drop-down menu.
 
4. Find the document you need, then select View in the View Details column.
 
5. To enroll an account, select Sign Up/Changes from the top menu, then select the desired account(s) and Save Settings.

Set account alert preferences

1. From the Dashboard or Accounts section from the main menu, select an account.
 
2. Select Alert preferences.
 
3. To set balance alerts, select '+Add alert' on the Balance tab, enter your desired amount, pick your notification method, then select Add alert.
 
4. To set transaction alerts, select '+Add alert' on the Transaction tab, enter your desired transaction type and amount, pick your notification method, then select Add alert.
 

Add a new payee

Set up a new person or vendor to pay.

1. Select Payments from the main menu.
 
2. In the Payments section, select '+ New payee'.
 
3. Select an option.
    • Select Add a bill (to pay a company).
    • Select Add a person (to pay an individual).
4. Complete the fields to create a payee, then select Submit.
 
5. When prompted for your password, enter it and select Submit.

The new payee appears on the Payments screen with a payee Details screen that appears when the payee is selected.

Change my account nickname

Call it like it is by giving your accounts names that make sense to you.

1. Select an account from the Accounts section on the dashboard, from the Accounts screen, or from the Accounts section in the general Settings screen.
 
2. If you're on the account detail screen, select Settings. If you're on the general Settings screen, select the institution and then select the specific account you want to manage settings for.

3. Next to the account name, select Rename.

Rename option for an account

4. Type the new name, and then select Save.
 

Enroll an account for remote deposit

Before using our new Mobile App to deposit checks, you'll need to enroll your account in remote deposit capture.

1. If logged in online, select Remote deposits from the main menu. If using the Mobile App, select Deposit checks from the main menu.
 
2. Select the appropriate account.
 
3. Select Enroll.
 

Set debit card controls

Before using our new Mobile App to deposit checks, you'll need to enroll your account in remote deposit capture.

1. Scroll down on the Dashboard screen to the Card management section.
 
2. Select the appropriate card you want to manage.
 
3. To temporarily lock a card so it can't be used for transactions, select the green toggle button, then select Lock card.
 
4. Select Alerts and protection to set alert preferences, spending limits, and restrictions based on location, merchant type, or transaction type.
 

Enroll in Zelle®

1. From the dashboard or the main menu, select Send money with Zelle.
 
2. Select Get started when the Zelle® welcome screen appears.
 
3. When the Terms & conditions screen appears, select Accept & continue.
 
4. Select the email or mobile number you wish to use as a token that is used by other Zelle® users to send money to you and to request money from you. If the email or phone number that appears from the bank profile are not desired, select + Add a new mobile number or email to enter a different one. NOTE: If a number or email has a pending transaction, that information appears in a message below it. You can select Yes, enroll this email or Yes, enroll this phone number to choose it to enroll with.
 
5. When the list of eligible accounts appears, select a primary account to be used as the default account that money will be sent to and paid from.
 
6. Select Continue. A verification code is sent in an email or a text, depending on the method of enrollment chosen (phone number or email).

7. On the Validate information screen, enter the verification code that was sent to your email or phone number via SMS, and then select Verify.
 
8. Upon successful validation of the code, the success screen appears to confirm enrollment.
 
9. Select Send or request money to begin using Zelle®, or select View pending requests if there are any.