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Online Banking
Direct Stimulus Payments
updated 3/12/2021

The third round of direct stimulus payments are coming soon. Based on information we received from the Department of the Treasury, payments will begin posting to our customers' accounts on March 17, 2021.
The IRS has an online tool called Get My Payment which may allow you to track the status of your payment.
If you have received a previous stimulus payment via direct deposit, or if you have received a Federal tax return via direct deposit in 2020 or 2019, you will most likely receive your stimulus payment in the same account this time (if you meet the government qualifications to receive a payment).
We have two tools that can help you keep track of deposits coming in to your account at any time.
Use our Phone Banking service to find out if your stimulus payment is scheduled:
    • Dial 262-363-6550
    • Select option #3 for Future Dated Transactions
    • Select option #1 to hear ACH transactions
    • When prompted, enter your 10-digit account number, including any leading zeros
    • When prompted, enter your 6-digit PIN
    • If you're calling in to our new Phone Banking service for the first time, you will need to enter your full Social Security or Tax ID Number when prompted, then establish a new 6-digit PIN when prompted
Set transaction alerts in Digital Banking to be notified when a deposit is made to your account:
    • Log in to Online Banking or our Mobile App
    • If you are logging in to the new Digital Banking platform for the first time, detailed steps are available on our Digital Banking Upgrade Info Hub
    • Select the account that is set up to receive direct deposits from the Federal government
    • Select Alert Preferences
    • Under Transaction Alerts, select +Add Alert
    • Change the transaction type to Credit (deposit), then enter an amount that is just below your anticipated payment amount
    • Choose your notification type: email, text message, or in-app message. You can choose any combination of notification methods.
    • Select Add Alert.

PPP Loan Program
updated 1/19/2021
The pandemic relief bill signed on December 27, 2020 revives the PPP Loan Program with additional funding. Following is the latest information:
New PPP Loan Applications
Now that we have received the go-ahead from the SBA, we are ready to help you through the next phase of the PPP Loan Program.


First Draw PPP Loan

For existing Citizens Bank customers who did not receive a PPP Loan during the initial program phase in 2020

If you are interested in applying for a First Draw PPP Loan now, please contact with your business name and contact information to begin the process.

Top-line Overview of First Draw PPP

Second Draw PPP Loan

For existing Citizens Bank customers who received a PPP Loan during the initial program phase in 2020

You may be eligible for a Second Draw PPP Loan if your business sustained a 25% drop in gross receipts in any quarter of 2020 compared to the same quarter in 2019, or if you experienced a 25% drop in gross receipts for all of 2020 when compared to all of 2019 on an annual basis. There are other requirements contained within the program, so please see the Top-line Overview linked below. 

If you received a PPP Loan through Citizens Bank in the initial phase of the program in 2020, you will receive an email from us shortly. If you do not receive an email from us by January 20, 2021, please send a request to with your business name and a request to our application portal for Second Draw PPP Loans.

Loan Forgiveness Applications
We are continuing to accept forgiveness applications for the first round of PPP Loans. The bill that was signed includes plans to use the short form forgiveness application for loans of $150,000 or less. Previously the short form forgiveness application could only be used on loans of $50,000 or less. We are waiting to hear if the forgiveness process for loans of $150,000 or less will be exactly the same as the forgiveness process for loans of $50,000 or less.