Updated June 2, 2020 4:00 PM CT
As a bank that is deeply rooted in our community, we understand the unprecedented challenges our customers are facing due to the COVID-19 (coronavirus) outbreak. An event of this magnitude requires response on many fronts — a response that changes as the situation progresses. We will continue to update this page as we have new information to share.
Please, let us know how we're doing. And, if there is anything more we can do to help you get through these challenging times, please let us know that, too.
Now more than ever, we are here for you. We will get through this, together.
To ensure the physical health and well-being of our team members, our customers, and our community:
We made temporary changes to our branch service to promote physical distancing. In June, we will begin reopening our branch lobbies to the public — but with protective equipment and other measures in place to create a safe environment for all.
To protect the financial health and well-being of our customers:
We put several relief measures of our own in place to help our customers who are experiencing hardships due to the outbreak.
If you are concerned about your ability to make mortgage or consumer loan payments and would like to discuss options including payment deferrals, please call our Loan Servicing department at 262-446-7766.
We also want people to be especially vigilant and alert as scammers may try to take advantage of the fear and uncertainty of the situation to trick people into sharing information. Citizens Bank will never call you or send you an email asking you to provide or verify personal information, and we urge you to be very skeptical if you receive messages of that nature from anyone.
To support the viability of our small business customers:
Our Business Banking team is here to help clients navigate relief available through the SBA, including the Paycheck Protection Program (PPP) Loan and Disaster Loans. We are still taking PPP Loan applications from customers still seeking the assistance, and we will provide more information on the loan forgiveness phase as we learn more details.
To show our continued love and support for our community:
We implemented a Team Community Lunch Program where once a week, Citizens Bank team members were treated to lunch from one of our local restaurant customers.
We further showed our support for local restaurant customers and gave the public a chance to enjoy a nice meal through a gift card giveaway on Facebook. Over four weeks, we gave away $1,300 worth of gift cards.
We donated $2,500 to the Mukwonago Community Library to support their efforts to produce PPE for local businesses and organizations that need protective equipment.
We secured a $20,000 grant from the Federal Home Loan Bank which we contributed to programs run through our local school districts to provide free meals to students and families, plus other financial assistance during the pandemic.
We are encouraging our employees to make masks by allowing them to use paid volunteer time to put their talents to work. Masks made by employees are being distributed to local organizations that are impacted by the shortage of PPE.
We spread joy to local assisted living and long-term care facilities by collecting entertainment and comfort items that were assembled into care packages for employees and residents.
We recognized our community's Unsung Heroes — those volunteers and essential workers who go out of their way to take care of others — by accepting nominations from their peers. Two winners received gift packages featuring gift cards and goods from local businesses, plus they were able to direct a donation to their local COVID-19 relief cause of choice.
We are working on plans to redirect spending earmarked for special events into even more programs that will directly impact the community in other ways. Stay tuned for details as they are finalized.